Fix payment bug, such as declined or incomplete transactions

If you accept problems paying for Google products, you lot might need to fix a problem with your payments contour.

Find the outcome you lot're experiencing below:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product'southward website.
    • If you're using a mobile device, endeavour using the production'south mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the social club once again.
    • Effort creating a new Google business relationship if you don't already take 1 and visiting the Google Store to try the transaction over again.

"Unable to consummate transaction: Expired card"

Check to run into if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please apply some other form of payment."

Annotation: These steps also apply if you see the error bulletin "Your payment didn't get through. Delight try a dissimilar payment method or try once again afterwards."

Try the following:

  1. Check to come across if your payment method is up to date. If information technology isn't, update it in the Payments center, then try your purchase again.
  2. Make sure you lot have enough money in your business relationship for the purchase.
  3. If you're still having problems, contact your bank to see if in that location's a trouble with your account.
  4. Endeavour making the buy again with a different payment method.

"Your payment was declined due to an consequence with your account"

If y'all see this bulletin, it might be considering:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your account against fraud.
  • We demand a little more information to comply with European union police force (European customers but).

To gear up the issue, try the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before you tin buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low menu remainder"

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can utilize it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an viii-digit code.
  5. To consummate verification, get to pay.google.com and enter the viii-digit lawmaking.

If you attempt to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than 2 days: Await up to 2 days.
    • If more than 2 days: Check your card statement. Y'all should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Menu is grayed out & says "menu is ineligible"

Y'all tin can't employ this card for this purchase. Try to make the purchase again with a different bill of fare.

If the card you desire to utilise isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Larn more than virtually what to do if you temporarily or permanently airtight your payments profile.

If you're still having trouble, contact support.

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